Privacy Policy

Updated: December 2, 2008
We appreciate the trust you place in Energy Circle, LLC, and we are committed to respecting your privacy and the security of your personal information. This privacy policy describes the information we collect and how we use it.
Information We Collect
We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

Place an order from our Web site
Return an item or make an exchange
Inquire about our services
Receive a gift package
Create an account at energycircle.com
Sign up for updates
Enter a contest or sweepstakes
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources. We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel_Tags for further information.

What Do We Use Your Information For?
At Energy Circle, LLC, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

Process and track your order
Provide the services you request
Contact you about the status of an order
Send you Energy Circle email updates
Identify your product and service preferences
Customize our communications to you
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Energy Circle, LLC.
Your Choices about Communication from Energy Circle
We offer choices about the types of information you receive from us. If you prefer not to receive email updates from us or if you prefer to receive them less frequently, please visit the My Account section of energycircle.com or contact us at the address shown below. You can also unsubscribe from our email updates using the link provided in each edition of the email. If you do not wish to receive other communications from us, such as surveys, please contact us at: Energy Circle, LLC, PO Box 728 South Freeport, ME 04078 or preferences [at] energycircle [dot] com. Please be sure to provide us your exact name and email address so that we can be sure to identify you correctly.
Cookies and Pixel Tags

A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you. For example, we use cookies to:

Remember what items are in your Shopping Cart
Recognize you when you return to our Web site
Enable you to checkout if you have created an account with us
Study how customers navigate through our Web site and which products they search for

If you set your browser to refuse cookies, please call us at 207-865-3400 to place your order. We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us. We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Energy Circle.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order with us, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of email gift cards will receive an email notifying them of the gift and instructing them how to redeem it. We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of energycircle.com.

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Energy Circle and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data. When you make a purchase or create an account on our Web site, your transactional information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.
Questions or Comments?

We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Energy Circle, LLC
PO Box 728
South Freeport, ME 04078
Email: preferences [at] energycircle [dot] com