Webinar Air Date February 26, 2025 wistia-player[media-id='3jxqxe5rn4']:not(:defined) { background: center / contain no-repeat url('https://fast.wistia.com/embed/medias/3jxqxe5rn4/swatch'); display: block; filter: blur(5px); padding-top:50.21%; } Customer experience has always been a crucial part of any home service business’s success, and it’s a particularly effective way for high performance contractors to differentiate themselves from competitors. On Wednesday, February 26, at 5 pm ET, Energy Circle CEO and Founder Peter Troast will be joined by Keith O’Hara, president and CEO of [Eco Performance Builders](https://ecoperformancebuilders.com/) in Northern California, to discuss his tactics and strategies for every step of the customer journey, from handling initial inquiries and crafting effective workscopes to maintaining professionalism on-site and following up for feedback and reviews. [Click here to learn more](https://ecoperformancebuilders.com/3-phase-process/) about Keith's 3 Phase Process. ## Download webinar documents here: Webinar Documents [![](/sites/default/files/styles/sc_460x345/public/pdfpreview/862-EC_Webinar_Customer_Experience_Keith_O%27Hara_022625.png?itok=RDmVNRWc)](/sites/default/files/webinars/2025-02/EC_Webinar_Customer_Experience_Keith_O%27Hara_022625.pdf)